Riversmeet COVID-19 (Coronavirus) update 23rd February

Following the recent ‘stay at home’ and lockdown orders issued on 4th January, we are continuing to offer as full a range of services for our patients as possible, while adhering to COVID-19 safety guidelines.

As a practice, we have been working in the ‘new normal’ for some time and will continue to do so. We will be providing the same high-quality services with the same friendly, caring people, just delivered in a slightly different way.

We are working in smaller teams to reduce the spread of COVID-19 and therefore lead times for appointments may be a little longer than usual. Please bear with us at this time – we will do our best to make your appointment as smooth as possible.

 Guidance for attending your appointment:

To keep everyone safe, we are asking all clients to wait outside or in their car.  Please ensure you are wearing suitable outdoor clothing to remain warm in cold weather spells. We may be able to allow some clients into the practice, for euthanasia of pet or when paying, but numbers will be limited. This will be confirmed to you on arrival.

As a practice we continue to maintain social distancing.  This includes measures such as:

  • Remaining 2m apart
  • Advising that clients wear face coverings where possible
  • Asking that all clients use hand sanitiser when entering and leaving the Practice
  • Screens will be positioned at our reception desks and our teams will be wearing masks and visors

We will also be taking payment via remote payment links.

We have made these changes as the health and wellbeing of our patients, clients and staff is our number-one priority.

Thank you for your continued understanding during this time. We remain committed to delivering the best care for your pet and if you have any questions, please do not hesitate to get in touch.